Government Cloud Plus

Applicable only to the environment branded and sold as Government Cloud Plus.

1. FedRAMP ID: FR2003061248

2. Service Model: SaaS, PaaS

3. Deployment Model: Government Community Cloud

4. Business Category: Collaboration, Contact Center, Customer Relations Management (CRM), Customer Service, Finance, Fleet Management, Grant Management, Health & Wellness, Human Resources, Marketing & Sales

5. UEI Number: N/A

6. Sales Contact Information: 844-807-8829

7. Security Contact Information: public.sector.compliance@salesforce.com

8. Product Website: https://www.salesforce.com/government/cloud/

9. Product Logo: https://www.fedramp.gov/assets/img/logos/CSP_logos/Salesforce%20Logo.png

10. Overall Service Description: Salesforce is the #1 CRM, enabling public sector organizations to modernize service. Salesforce helps public sector organizations to transform digital service delivery, achieve faster time to value, and improve mission success with automation tools, purpose-built solutions, and smart insights that help move the mission forward — all within a compliant cloud environment. Government Cloud Plus is a dedicated instance of Salesforce's industry leading Platform as a Service (PaaS) and Software as a Service (SaaS) applications, enabling organizations to scale and secure apps on an authorized government cloud so they can accelerate mission success. Government Cloud Plus has been designed to provide high levels of performance, reliability, and security.

11. Certified Services:

• Agentforce
• Applications — including Lightning Force 100, Lightning Platform Plus, and Lightning Platform Starter
• Automotive Cloud
• Backup & Recover Next
• Chatter / Chatter Answers
• Communications Cloud
• Content Management System (CMS)
• CRM Analytics (formerly Tableau CRM and Einstein Analytics) — including Analytics Platform, Einstein Discovery – Analyst, Einstein Discovery – User, Sales Analytics App, and Service Analytics App
• Customer Relationship Management (CRM) — including Lightning Platform (including Force.com), Sales Cloud, and Service Cloud
• Data Cloud
• Data Detect
• Energy & Utilities Cloud
• Experience Cloud (formerly Community Cloud) — including Experience Cloud, Customer Community, Customer Community Plus, and Partner Community
• Feedback Management
• Flow Orchestration
• Grants Management
• Home Health
• Ideas
• Industry Cloud — including Health Cloud, Manufacturing Cloud, and Education Cloud(Admissions Connect, Student Success Hub, Ed
• IT Service Management (ITSM) Configuration M& Discovery Platform
• Knowledge
• Lightning Console
• Live Agent
• Loyalty Management
• Marketing Cloud Growth & Advanced<
• Mobile App Plus
• MuleSoft Anypoint Platform
• Net Zero Cloud (formerly Sustainability Clou
• Platform Events & Change Data Capt
• Portals / Service Cloud / Customer / Partner
• Privacy Center
• Public Sector Solutions (Public Sector Foundublic Sector Solutions; OmniStudio; EmergencyProgram Management; Business Rules Engine; CEmployee Experience for Public Sector; WDC (Formeroductivity managed packages like Employee Workspace, Employee Concierge, HR Service Center, EmploForms; Composable Case Management; and Benefit Man
• Salesforce APIs and related features (
• Salesforce Field Service (Dispatcher, Technipp)
• Salesforce Mobile (iOS/Android)
• Salesforce Personalization
• Salesforce Private Connect
• Salesforce Shield (Platform Encryption, Fielonitoring)
• Salesforce Surveys
• Scale Center and Test
• Security Center
• Service Cloud Messaging
• Service Cloud Voice
• Tableau Next
• Virtual Care
• Workplace Command Center + Employee Wellness

12. Secure Configuration Guidance: Secure Configuration Guidance

13. Documentation Overview: Salesforce's Public Sector Documentation Portal hosts Salesforce Government Cloud Plus security authorization documentation. For instructions please see: https://help.salesforce.com/s/articleView?id=ind.government_cloud_access_documentation.htm&type=5

14. Trust Center: https://publicsector-compliance-us.my.salesforce.com/. For access instructions, see: https://help.salesforce.com/s/articleView?id=ind.government_cloud_access_documentation.htm&type=5

15. Next Ongoing Certification Report Date: 2027-01-08

16. Independent Assessment Service: Coalfire Systems, Inc. (FedRAMP ID: 138514)