FY25 Stakeholder Impact Report

At Salesforce, we believe that the intentional design, responsible development, and accessible use of technology are integral to preventing harm and unlocking human potential for all. Our Office of Ethical and Humane Use guides the responsible development and deployment of AI in our products through best practices, tools, and frameworks. We prioritize AI safety measures with our Trust Layer, model testing, and detection of bias and toxicity to advance ethical AI. We have also invested in a series of initiatives geared towards managing and mitigating the environmental impact of AI models and data centers, as well as directing some of our investments and philanthropic focus to ensure our technology is developed in a way that supports a sustainable future.