Agentforce & Einstein Platform
Applicable to the services and features branded as:
Agentforce (collectively, “Agentforce”) which includes the following features: Agentforce Assistant, Agentforce Sales Coach, Agentforce SDR, Agentforce Service Agent.
Einstein Bots
Einstein Copy Insights
Einstein Conversation Insights
Einstein for Platform, which includes the following features: Agentforce Assistant, Prompt Builder, Einstein for Formulas, Field Generation, Einstein for Flow
Einstein for Sales , which includes the following features: Agentforce Assistant, Prompt Builder, Einstein for Formulas, Field Generation, Einstein GPT for Sales, Sales Cloud Einstein, Contracts AI, Transaction Disputes, Automatic Contact Enhancements
Please refer to the "Audits and Certifications" section of the service-specific Security, Privacy and Architecture documentation for details regarding the security and privacy related audits and certifications received.
Related documents
Documents associated with this service
Name | Updated On | Infrastructure | Category |
|---|---|---|---|
| Salesforce EU Processor Binding Corporate Rules | 2025-10-30 | First party AWS Hyperforce | |
| Salesforce UK Processor Binding Corporate Rules | 2025-10-30 | First party AWS Hyperforce | |
| Vulnerability/Penetration Report Summary - Agentforce | 2025-10-21 | Hyperforce | |
| Cloud Service Provider (CSP) Security Standard | 2025-10-18 | Hyperforce | |
| Vulnerability/Penetration Report Summary - Sales Cloud Einstein & Generative AI | 2025-10-16 | AWS Hyperforce | |
| ISO 42001:2023 - Salesforce AI Platform, Agentforce and Slack AI | 2025-10-01 | First party AWS Hyperforce | |
| ISO 9001:2015 - Salesforce, Inc. | 2025-09-24 | First party | |
| ACSC Essential 8 report - Hyperforce AU services | 2025-09-18 | Hyperforce | |
| IRAP Report - Salesforce Services & Data Cloud on Hyperforce AU [PROTECTED] | 2025-09-18 | Hyperforce | |
| Spain ENS High - Agentforce & Einstein Platform | 2025-09-10 | Hyperforce |
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